Refund Policy
Last updated
This is a plain-English template. It should be reviewed by a legal professional before you rely on it.
This policy covers the Chrono-Shift+ subscription sold by Chrono-Shift. The daily puzzle is free, so there is nothing to refund if you only play that.
Cancel any time
You can cancel your subscription at any time from the billing portal (Manage billing). Cancelling stops the next renewal. You keep Chrono-Shift+ until the end of the monthly or yearly period you have already paid for, and you won't be charged again.
No partial refunds
Because you keep access until the end of your billing period, we don't give refunds or credits for unused time in a period, for example if you cancel halfway through a month or year. The exception is where the law gives you a right to a refund, such as the right of withdrawal below, or if something went wrong on our side, like a duplicate charge.
EU and UK customers: 14-day right of withdrawal
If you are a consumer in the EU or the UK, you normally have the right to withdraw from an online purchase within 14 days without giving a reason.
Chrono-Shift+ is digital content and a digital service, and your access starts immediately when you subscribe (at the start of any free trial). Before you go to checkout, we ask you to tick a box confirming: "I want my subscription to start immediately, and I understand I lose my 14-day right to cancel once it starts (I can still cancel any time to stop future payments)". You can't subscribe without it. We store that confirmation, and the time you gave it, with your payment record at Stripe.
Where you have given this consent and acknowledged that you lose the right of withdrawal once access begins, the right no longer applies. Where the law still lets you withdraw from the service, we may deduct an amount in proportion to the time you have already had access. This never stops you cancelling: you can cancel at any time to stop future payments, and if you cancel during a free trial you won't be charged at all.
If you think you are entitled to withdraw, email us within 14 days of your first payment with the email address on your account, and we will handle your request quickly and fairly.
Billing mistakes
If you were charged twice, charged after cancelling, or charged an amount you didn't expect, contact us and we will put it right.
How refunds are paid
Approved refunds go back to the original payment method through Stripe. Depending on your bank, they can take 5 to 10 business days to appear.
Contact us
To ask for a refund or a withdrawal, email [contact email] with the email address on your account and the date of the charge. See also our Terms of Service and Privacy Policy.